![](https://www.collaborateonhealthbc.ca/wp-content/uploads/2023/06/image-1.png)
Timely access to medical appointments in a family practice setting is an essential element of delivering patient-centered care. Masset Clinic, on Haida Gwaii, has experienced capacity challenges due to a variety of factors such as the large patient panel and too few physicians to complex needs and people simply not showing up to appointments.